EFTPOS issue on MPOS- transaction declined

When a transaction is declined on an mPOS device, follow these steps to troubleshoot:

Obtain the Device Serial Number
Request the serial number of the mPOS device from the user.
Check the Failed Transaction in the Database
- Navigate to iPLATYPOS.
- Select Failed Payment Log.
- Enter the mPOS Serial Number to retrieve the transaction details.
Review the Error Code
- If the error code is "03" or "04", escalate the issue to T2P for further assistance.
- If the error indicates a connection or server-related issue, proceed to the next step.
Check Remote iAgent XMLview
- Use Remote iAgent XMLview to verify the status of the last transaction.
- If necessary, consult Lu for further investigation or resolution.