POS Database Transfer via Dashboard

NOTE: ENSURE TO DO A STORE LOAD AS PER BELOW ON ALL OF THE EXISTING POS IF IT IS A NEW / EXTRA LANE ADDED

New PC Setup

Step 1:

Connect the hardware and power on the new POS.

Step 2:

Access the store’s DHCP scope and locate the new POS's IP address.

Step 3:

Update the new POS IP address in the DNS scope.

Step 4:

On the dashboard, open Command Prompt and type: ipconfig /flushdns

Step 5:

Update the new POS IP address on the dashboard.

Step 6:

Right-click next to the new POS number and select ‘Get Serial Number…’

Step 7:

Select the POS on the dashboard and choose:
‘Recovery’ → ‘Add New Lane/Restore Bkp From Main Lane’

Step 8:

Follow the prompts and ensure there are no responses in RED.

Keep selecting next till the final part

Step 9:

Once the process is complete, the POS will be ready to use.

P.S IF YOU GET THIS ERROR IT MEANS WE NEED TO MAKE SURE THE IAGENT IN THE NEW POS IS NOT RUNING AND ALSO MAKE SURE THE COMMS SERVER IS RUNNING IN THE MAIN LANE. IF THE COMMS SERVER CAN NOT RUN, WE HAVE TO RESTART THE MAIN LANE. AND THEN DO THE BACK UP ON POS 1 AND AFTER THAN START STEP 7 AGAIN.

Things to Test/Check:

Past sales (ensure all data has been transferred)
EFTPOS terminal (If applicable)
Receipt printer
Cash drawer (If applicable)
Connote Printer